As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- At what resolution should I save my photos and graphics?
- Can JR Mailing Services clean up my mailing list?
- Can JR Mailing Services use my cuurent database or mailing list?
- How do I get my database to JR Mailing Services?
- Is white considered a printing color?
- Tips on how to save your design files
- What file format should I use when submitting my electronic document for printing?
- What is the Pantone Matching System?
- What type of products and services do you provide?
- Why do the printed colors look different from the colors on my screen?
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At what resolution should I save my photos and graphics?
Resolution should be set to 300 dpi.
Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.
Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.
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Can JR Mailing Services clean up my mailing list?
We have the latest in address standardization and merge/purge software, and a knowledgeable data center staff to help clean up and maintain databases which have fallen out of date, may contain duplicates, or are missing pieces of addresses such as ZIP codes, cities, or street types. JR Mailing Services can also update addresses of people in a file that have moved by using the National Change of Address (NCOA) database. The result of the cleanup process is a mailing list that has a much higher delivery rate, and therefore more success overall.
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Can JR Mailing Services use my cuurent database or mailing list?
Our data department can handle many different PC and Macintosh database, word processing, and spreadsheet formats. We can also handle tape output of mainframes (ASCII / EBCDIC). Some of the most popular formats we can handle are:
• dBASE III, IV, 5, or 5.5
• ASCII delimited (comma, tab, or other)
• ASCII fixed-field
• Paradox
• Access
• Excel
• Word
• WordPerfect
• Fox Pro
• WorksWe can handle many others on a case-to-case basis. Please call or email if you are unsure of your computer's software or compatibility.
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How do I get my database to JR Mailing Services?
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Is white considered a printing color?
Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.
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Tips on how to save your design files
Make them print ready and acceptable for us to print.
COREL DRAW:
Saving your Corel Draw file as an Adobe Illustrator EPS
• Embed all Images
• Convert all your text/copy to outline fonts
• Export as Illustrator EPSFREEHAND:
• Embed all Images
• Convert all your text/copy to paths
• Export as Illustrator EPS or PDFPAGEMAKER:
Saving your PageMaker file as an EPS
• Embed all Images
• Convert all your text/copy to outline fonts
• Export your file as an EPS using the below settings:
Postscript Level 2
CMYK Mode
TIFF format and
BinaryPUBLISHER:
You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
Under File, Print, select Adobe PDF writer
Under Properties select Press Quality and Save your PDF -
What file format should I use when submitting my electronic document for printing?
PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.
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What is the Pantone Matching System?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
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Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.
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Why do the printed colors look different from the colors on my screen?
In short, printers and monitors produce colors in different ways.
Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.
When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.